Account Management

It’s not about us—it’s about your needs

Our experienced Account Management team is here to provide you with a reliable, flexible service, expert advice, and personalised support that’s there when you need us. They’ll work with you the way that you prefer to work—whether it’s face-to-face, over the phone, or via email, it’s entirely up to you.

One point of call

One dedicated Account Manager that you can contact at any time.

Need more in-depth information?

We’ll connect you with the right person within the business who can answer your questions

You’re in safe hands

Our Account Management team are experts at what they do, so you benefit from a personalised approach, that’s tailored to your project needs—with the technical know-how to back it up.

An independent business

You’re working with a reliable, truly independent team. When we say we’ll do something, you can trust that we’ll follow through with it.

Locally owned and operated

We’re a 100% family owned and run business, by two local families right here in WA.

More than just a transaction

We’re focused on building valuable long-term relationships. From the initial contact, to the delivery and compliance inspection, our service delivers on your needs at every step of the journey.

Your Account Manager is with you at every step of the way

We’ve made sure that we employ skilled technicians and experienced team members who know the trade and the products they work with. This means that you can lean on us for anything, and feel comfortable to leverage our knowledge and technical skill to improve your projects—and maybe even discover opportunities you hadn’t considered before.

We’ll make sure you get it right the first time

Our many years’ experience has taught us a thing or two. So, importantly, we know that spending time to get it right the first time is far better for your projects than quick, cheap, and wrong. So at Independent Timber Supplies, you can trust that we take that extra step to make sure everything is 100% right. From materials and cuts, to quality and delivery, you know that you’re in safe hands.